Module 6

Active Listening

  Listening should be considered as a moment in the communication process: the incoming message is listened to and processed in order to form an action or return message. Listening is different and much more than ‘hearing’. Active listening means USING WHAT IS SAID BY THE INTERLOCUTOR TO MODIFY/ENRICH ONE’S OWN POINT OF VIEW Listening […]


    WHAT DOES IT MEAN TO COMMUNICATE? Sharing or exchanging information Transmitting a message from a sender to a receiver and getting a reaction from the latter to the message     A brief reminder   Communication is the act of transferring information from one place to another. It is the transmission of meaning […]

How to address …

    The European strategy on disabilities aims at improving social inclusion, well-being and the full exercise of disabled persons’ rights by means of complementary action at both the European and national levels Despite new attentiveness and social changes in recent decades, pockets of backwards behaviors and cultural reference models no longer adequate persist towards […]

Self-awareness and Empathy – A deepening

Self-awareness is attention to one’s inner states. The mind observes and studies experience, including emotions. Being self-aware means being aware of both your state of mind and your thoughts about it. There is a difference between: saying “I shouldn’t feel this way”. not thinking about it (escape reaction from thinking). Knowing how to control one’s […]

Defining Emotional Intelligence

      The Concept of Intelligence The old concepts of I.Q. focus on a narrow range of mathematical and linguistic abilities. However, other views of intelligence emerged. One such conception is the theory of multiple intelligences proposed by Harvard psychologist Howard Gardner. In his 1983 book Frames of Mind: The Theory of Multiple Intelligences”, he suggested that all people […]


  Defining Emotions Emotions are often confused with feelings and moods, but the three terms are not interchangeable. According to the American Psychological Association (APA), Emotion is defined as “a complex reaction pattern, involving experiential, behavioral and physiological elements.” Emotions are how individuals deal with matters or situations they find personally significant. Emotional experiences have three components: […]

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